Q: How do I know my order has been placed?

A: After you enter your credit card number and checkout on our Web site the next page that appears is an invoice page which lists all of your billing information. This invoice page is your order confirmation and payment record. In addition, shortly after placing your order an order confirmation will be sent to the same e-mail address listed on the order that was just placed.

A: Yes, once your Internet order ships from the MSBL Sports Store warehouse a shipping notification from UPS will be sent to the e-mail address listed on the original Internet order. This notification will include a UPS tracking number, two UPS order reference numbers and other shipping information. Please note: The first reference number indicates the order number for orders placed by phone. The second reference number indicates the order number for orders placed on our website.

A: Please call customer service at 1-800-327-0074 or e-mail customerservice@anacondasports.com. When contacting the MSBL Sports Store please give your full name, contact information, order date, and Internet order number. Our customer service hours are Monday - Friday; 8 am EST - 5 pm EST.

Q: How do I return an item?

A: All items returned to us must be authorized by our customer service department. Please call 1-800-327-0074 or email customerservice@anacondasports.com to obtain a Return Authorization Number. When contacting us please give your full name, contact information, order date, order number and please mention if you placed your order through our Web site or through phone order so that we can process your inquiry as efficiently as possible.All returns are subject to a 25% restocking fee. Requests for return of goods must be received within thirty (30) days of the invoice (except defects). Any item deemed defective will be credited, replaced, and returned to you freight prepaid. The same stock number, color, and size will be replaced. No refunds or exchanges will be made outside of the warranty period. Closeouts and any undergarments that have been worn are non-returnable. Please be advised that manufacturers require us to return merchandise for their inspection. Therefore, it may take some time to resolve the situation. All manufacturers decisions prevail.

The return item must be in its original condition, including all tags, packaging and accessories. You will receive a prompt refund, excluding shipping charges. Merchandise purchased with a credit card will be credited to the card used for that transaction.

Please note: Baseballs and softballs purchased by the dozen must be returned by the dozen.

SOFTWARE AND VIDEO WARRANTY
Any Software and Video merchandise that has been opened is non returnable.

Q: What are the business hours for the MSBL Sports Store?

A: The MSBL Sports Store business hours are Monday - Friday; 8 am EST - 5 pm EST, our number is 1-877-448-6725.

Additonal Sales Lines: 1-800-327-0074 Monday - Friday 8am - 7pm EST, Saturdays 10 am - 2 pm EST

Q: What is the cost of shipping?

A: The cost of shipping depends on where you live in the United States, the total weight of your order and which UPS shipping method you choose. On our Web site you have a choice of using either UPS Ground, Second Day Air or Next Day Air with Ground being the cheapest and Next Day Air being the most expensive. All orders placed through our Web site are shipped via UPS. If you want to place an order utilizing a different carrier such as USPS or FedEx for example, then you must place your order over the phone by calling 1-877-448-6725.

Q: How long will it take to receive my order?

A: Our normal internet order processing time is 1-3 business days plus the additional in-transit shipping time. Click here to see the UPS Ground shipping map & our shipping terms.

Please note: Saturdays, Sundays and Holidays are not considered business days and are not included in determining the arrival time of shipment. Also be advised that UPS does not ship to Post Office Boxes. A physical street address must be provided to receive orders.

Generally, the quickest way to receive your order is to choose UPS Second Day or Next Day Air when checking out on our Web site instead of using UPS Ground. If you choose Second Day Air, the order should arrive 2 days after the order ships from our warehouse and for Next Day Air, the order would arrive 1 day after it is shipped from our warehouse. Saturdays, Sundays and Holidays are excluded from calculating the arrival time of your order. Please see our Shipping section located in the Terms and Conditions of our Web site for additional information.

Q: Does the MSBL Sports Store ship to PO Boxes?

A: UPS does not ship to PO Boxes. All orders on our Web site ship via UPS and they require a physical street address. If you need your order shipped to a PO Box using another shipping method, such as USPS, then your order must be placed over the phone by calling 1-877-448-6725

Q: How do I check the contents of my shopping basket?

A: At the top of each page on our Web site there is a picture of a shopping basket located above the toll free customer service number. If you click once on the shopping basket you will be able to view the items in your shopping cart.

Q: Does MSBL Sports Store fulfill international orders?

A: : All orders placed on our Web site must have a United States billing address and a United States shipping address in order to be processed. If you live outside of the United States, or live in the United States and wish to have a product shipped outside the United States, then you must call 1-877-448-6725 to speak to a sales representative.

Q: Will I be notified if an item is out of stock or placed on back order?

A: Yes, a sales representative will contact you if this occurs. Although, items that are out of stock will usually be indicated as so on the Web site, we cannot guarantee the availability of a product until the order is placed.

Q: On the Web site there is a product I'm interested in purchasing but it says that it's out of stock. How can I find out when you will be getting in more of this product?

A: Please call 1-877-448-6725 or e-mail bcarey@anacondasports.com to inquire about the future availability of any out of stock products.

Q: Are all the items in the MSBL catalog available on your Web site?

A: Not all products in the catalog are available on the Web site and vice versa. To place an order for an item that is in the catalog but not on the Web site please call 1-877-448-6725 or e-mail bcarey@anacondasports.com.

Q: Does MSBL Sports Store have any online gift certificates?

A: Not at this time.

Q: How can I pay for my order on your Web site?

A: To place an order on our Web site you must have a valid credit card or a valid debit card. The debit card must have a Visa or MasterCard logo on it in order to be used. If you wish to place an order using any other type of payment method then please contact a sales representative directly by calling 1-877-448-6725.

Q: Why are MSBL Sports Store's prices so low?

A: The main reason is that we do our own order fulfillment, avoiding the added cost/lag time we would incur if we relied on other companies to ship our goods. Another reason is that we have had a long relationship (20 years in some cases) with major sporting goods manufacturers such as Rawlings, Wilson, Worth, Easton, Louisville Slugger, Dudley, Brine and Bike, just to mention a few. Because of our high sales volume, we can get the products from these manufacturers at discounted mass merchant prices.